Complaints procedure
1. Who can make a complaint
This procedure applies to any person, including members of the public, who wishes to make a complaint about the school.
2. Stage 1: informal
Raise your concern with the relevant member of staff or contact the school office on 01632 960102. We aim to resolve concerns within 10 school days.
3. Stage 2: formal complaint to the headteacher
Write to Rajesh Thornbury, Headteacher, at office@cs-test-school-2.example. You will receive an acknowledgement within 5 school days and a written response within 15 school days.
4. Stage 3: panel hearing
If you are not satisfied, write to the clerk to the governors at office@cs-test-school-2.example. A panel of governors, including one person independent of the management and running of the school, will hear the complaint.
5. Referring to the Department for Education
After stage 3, you can refer your complaint to the Department for Education if you believe the school did not follow this procedure.